Returns and Refunds If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization. Refund period: 1-7 days from date of delivery receive full 100% refund. 8-14 days from date of delivery receive 70% refund. 15-30 days from date of delivery receive 50% refund. 31 or more days from delivery date receive 0% refund. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. warranty for the Bio Mat™ is 3 years. Year One – no cost Year Two – A fee of $60 for any repairs Year Three – A fee of $160 for any repairs If there are any problems with the product, the company will repair or exchange the product. The complete warranty form is included with the product and must be filled in and faxed to the company to be valid. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. We do not pay for shipping on returns. Lifetime Warranty Richway offers a wonderful lifetime warranty exchange policy. You can return an old product and receive a 50% discount towards a new product purchase, even towards a different product. Every customer is a lifetime member of Richway International.