Shipping & Returns
Returns Policy for Great Solutions, LLC
If you are not 100% satisfied with your purchase, we will be happy to accept a return for refund according to our refund policy.
You can return your purchase for up to 30 days from the date of signed delivery unless a different refund policy below applies. Products must be in the same condition you received them in and in the original box.
Please contact us via email or phone to get an RMA prior to returning and write the RMA number on the box. Some products are non refundable and others may be subject to a restocking and shipping fee.
*Ion Cleanse Footbaths have a 60 day trial period with a 100% refund within 60 days of receiving the unit. Customer is responsible for getting an rma and shipping the unit back within the 60 day period. Refund will be processed within 14 working days from when product is received.
Saunas, EMF Products (GiaWellness), Vibration Machines, Chi Machines, Saunas, Cryo saunas, Concentrators, Hyperbaric Chambers, LED Light Products, Healy, AO Scan Mobile, Steam Pods, Float Pods, Oxygen Baths, Sauna Pods, Jacuzzi Pods, Thetachambers, Luma Elite, Photobiomodulation Helmets, Rebounders, Lasers, Light Beds, Emsculpt, Compression Systems, Fitness Equipment, Intrafit, Bone Density Machine and Nutritional Products sales are final. No Refunds once product is shipped.
If Great Solutions issues an RMA for special circumstances then cancellation or restocking fees may apply in addition to shipping charges. Customer must return the merchandise in new resaleable condition and pay for shipping.
Wellness Pro Plus must be returned within 30 days from the date of order. 20% Restocking fee.
Bio Mat/Alkalife Return Policy is:
a) 7 days after receipt, returned for a full refund or exchange less shipping.
b) after 8 days and up to 14 days of receipt, returned for 70% refund or exchange only less shipping.
c) after 15 days, and up to 30 days of receipt, for 50% refund or exchange less shipping.
After 31 days from receipt, there is no refund or exchange
A return authorization form must be completed before any returns can be accepted. Customer is responsible for any return shipping and must insure the product for the amount paid in case of loss or damage.
Your refund can take up to two weeks to process once the product is received, however, in most cases you will receive a refund more quickly. The customer must return the product to get credit.
If you need to return an item, simply call us or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We include Free shipping to continental U.S. addresses on most products. See product page for details on shipping. International Orders and Hawaii may have additional shipping charges.
Customer is responsible for any return shipping fees and any international shipping fees or duties.
If any damage occurs during shipping, it is the customers responsibility to report the damage to Great Solutions, LLC within 3 days and may need to file a claim so damage can be inspected and verified. Customer is responsible for all shipping costs.