Shipping & Returns
Returns Policy for Great Solutions, LLC
If you are not 100% satisfied with your purchase, we will be happy to accept a return for refund according to our refund policy.
You can return your purchase for up to 30 days from the date of signed delivery unless a different refund policy below applies. Products must be in the same condition you received them in and in the original box.
Please contact us via email or phone to get an RMA prior to returning and write the RMA number on the box. Some products are non refundable and others may be subject to a restocking and shipping fee.
*Ion Cleanse Footbaths have a 60 day trial period with a 100% refund within 60 days of receiving the unit. Customer is responsible for getting an rma and shipping the unit back within the 60 day period. Refund will be processed within 14 working days from when product is received.
Saunas, EMF Products (GiaWellness), Vibration Machines, Chi Machines, Tent Saunas, Cryo saunas, Concentrators, LED Light Products, Helos, Rebounders, Lasers, Light Beds, Emsculpt, Medical Massage Chair, Compression Systems, Fitness Equipment, Intrafit, Bone Density Machine and Nutritional Products sales are final. No Refunds once product is shipped.
If Great Solutions issues an RMA for special circumstances then cancellation or restocking fees may apply in addition to shipping charges. Customer must return the merchandise in new resaleable condition and pay for shipping. Restocking fee on Ideal Light Systems is 30% and must returned within 45 days if an RMA is issued.
SCIO & Indigo has a 3 days after delivery 100% refund policy.
Wellness Pro Plus is a 30 day refund policy.
Hyperbaric chambers have a 15 day return policy and must be like new in resaleable condition. Shipping charges will apply.
Bio Mat/Alkalife Return Policy is:
a) 7 days after receipt, returned for a full refund or exchange less shipping.
b) after 8 days and up to 14 days of receipt, returned for 70% refund or exchange only less shipping.
c) after 15 days, and up to 30 days of receipt, for 50% refund or exchange less shipping.
Avacen Refund Details:
30-Day Money-Back Consumer Guarantee
If you agree to use the AVACEN 100 for an easy, enjoyable, 15 minute treatment session in the morning and in the evening at least 25 of the 30 days each month; we agree that if you are not 100% satisfied with the results, you can ship the AVACEN 100 back and we will refund 90% of your purchase price and 90% taxes paid, if any. If you are not compliant for at least 25 of the 30 days each month, then 80% of your purchase price will be refunded and 80% taxes paid, if any. This restocking fee covers the cost of depreciation, refurbishing, re-packaging and re-certification and resale of the AVACEN 100.
Juicers/Blenders/Slicers or any Kitchen products
Unauthorized returns will be refused without question. Great Solutions must be contacted within 10 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee. RMA numbers are valid for 30 days from the issue date.
After 31 days from receipt, there is no refund or exchange
A return authorization form must be completed before any returns can be accepted. Customer is responsible for any return shipping and must insure the product for the amount paid in case of loss or damage.
Your refund can take up to two weeks to process once the product is received, however, in most cases you will receive a refund more quickly. The customer must return the product to get credit.
If you need to return an item, simply call us or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We include Free shipping to continental U.S. addresses on most products. See product page for details on shipping. International Orders and Hawaii may have additional shipping charges.
Customer is responsible for any return shipping fees and any international shipping fees or duties.
If any damage occurs during shipping, it is the customers responsibility to report the damage to Great Solutions, LLC within 3 days so insurance claims can be filed timely. Customer is responsible for any return shipping costs.